The Marchant Advantage

MARCHANT PROPERTY MANAGEMENT MASTER INSURANCE POLICY

We allow all tenants to enroll in our Master Insurance Policy so that we can make sure that the owner, tenant, and property are protected during their tenancy. The Master Policy provides a win-win for owners and tenants by providing liability and contents coverage. Some of the highlights of the program are listed below.

• $100,000 Liability Insurance Coverage
• $10,000 Tenant Personal Contents Coverage
• $1,000 Pet Damage Coverage
• $500 Bed Bug Remediation Coverage
• $1,000 Bacteria and Fungi Remediation Coverage
• Deductible: $250-500 Per Incident Paid by the Tenant

www.leasetermsolutions.com/asset-protect.html

Second Nature

Renters changing filters has always been a problem for landlords, and HVAC continues to be the largest annual line item expense for even the most seasoned property managers. We have figured out a smart solution that solves all of these problems while saving residents money. We have partnered with Second Nature, the #1 air filter subscription company in the world, to structure a solution uniquely designed to dramatically increase rental resident compliance.

In summary...

• The exact quantity, size, and quality of filters needed will be delivered on a subscription basis for the lease period. No more searching at the store.
• Shipments will have our logo and messaging, reminding residents of their obligation.
• Filters will be stamped with expiration dates, so we can hold residents accountable.
• Instructions as well as benefits will be included to educate and motivate the resident.
• The most important thing is that the filters arriving on their doorstep is the trigger to change the air filters on time, so remembering is no longer part of the equation. In addition to the in hand reminder, we also send out email notifications to the tenant the day the filter gets shipped out.

www.SecondNature.com

CITIZEN HOME SOLUTIONS

Citizens Home Solutions is a Texas based business that was designed to help eliminate the stress and pain of moving from home to the next. Our mission is to help our clients make the best decision for them when choosing certain providers. We always have your best interest at heart. Whether you are leasing, renting or buying we are able to assist you with connecting utilities, cable, internet, satellite, security, pest control, lawn maintenance and much more. We are a 100% free service to you and you can call us as many times as you like. How is it free? The providers and vendors pay us a small referral fee for taking care of you. We have partnerships with all the main utility providers and we do extensive screening on other trades and vendors to insure you will get the best treatment, service and work every time.

www.CitizenHomeSolutions.com

TENANT TURNER AT A GLANCE

BENEFITS

All your leasing activities in one place

• Centralize all leads in the cloud with our modern tenant lead CRM.
• Standardize your lead pre-qualification and stay Fair Housing-compliant.
• Know where your leasing stands at all times with our powerful reporting.

Automated leasing frees you to grow your business

• Reduce lead calls by 70% with our self-service phone system, or by 100% with our optional call center.
• Automatically follow up, schedule, confirm, cancel, and collect feedback for every viewing.
• Optionally add secure self-access with electronic lockboxes.

Never lose a quality lead to a competitor

• Provide instant responses to all of your tenant leads emails and phone calls.
• Automatic and repeated follow up throughout each step of the leasing process.
• Keep leads engaged and repurpose them for your other available rentals.

HOW IT WORKS

Use our email address and phone number in your listings.

We will usher all your leads to get pre-qualified and scheduled for a viewing, 24/7/365.

Set your screening criteria and when your rental is available for viewings.

We will score your leads based on your criteria and let only qualified leads have access to your calendar or get a lockbox code.

We schedule showings and self-access viewings for you.

You can show the rental yourself, assign the showing to someone else, use electronic lockboxes, combo lockboxes, or key checkout.

We collect feedback and provide your rental application.

Your leads can provide a 1-5 rating and comments on the rental. We put the feedback in an owner report that we can automatically send to your owners.

https://tenantturner.com/

PROPERTY MELD

Property Meld is a maintenance coordination software that eliminates the maintenance “Fog of War”. Instead of dispatching work and hoping the job is done, Property Meld will automatically tell you the scheduled date/time as well as completion. Property Meld offers best-in-class communication tools. Phone calls and emails are the death of the time clock. Utilize our communication tools to reach residents, technicians, vendors, and owners in their preferred method contact. This includes email, texting, and in-app notifications. Best part is, we’ll document all conversation regardless to the ticket of the medium. Property Meld also offers instant follow up. Our system automatically prompts vendors and technicians for completion. This means your residents are immediately notified of the work being done as well as prompted for satisfaction.

You know what this really means? Improved retention of tenants due to a higher level of maintenance. Property Meld was designed to make the experience of maintenance pleasant while delivering excellent customer service. 46% of residents listed maintenance as a reason they renewed their lease and 36% of residents list maintenance as a reason they left.

Property Meld provides a truly distinctive advantage and greatly improves the overall maintenance experience which leads to more satisfied tenants.

www.PropertyMeld.com

PET SCREENING

PetScreening is a simple way to screen all pets and animals and a way to manage all pet information in one place. Through PetScreening, pet profiles are created in a snap and provides all applicable information including training, behavioral and vaccinations. PetScreening offers hand-checked profiles with risk insights. Our team of Reviewers check every profile that claims assistance animal status in order to prevent fraud. Every pet profile has a FIDO score assigned to give you insight. Check out the video that further explains the benefits of PetScreening.

www.PetScreening.com

CALL CENTER

Our calls are answered by a live person 14 hours a day, 365 days a year. We answer leasing calls 98 hours a week, which is nearly two and a half times that of most property management companies.

LIVE CHAT

Chat is a fast, easy, and stylish way to communicate with our customers and visitors to provide the help and answers that they need in a timely manner. This results in a more efficient team, less distraction and all the tools they need to provide exceptional customer support!

DOCUSIGN

We use Docusign to sign all of our leases electronically, which provides a quick and easy solution to sealing the deal. By using Docusign, the process is so simple and so quick that it eliminates the possibility of prospects continuing to shop around for properties while waiting on a lease agreement or lease renewal.

SOCIAL MEDIA POSTINGS

We utilize social media to promote our company, and to promote all of our rental listings which allows us to rent our properties faster than the competition. We promote our listings on Facebook, Twitter, Instagram, Google, YouTube, and Linked In.

PROFESSIONAL PHOTOGRAPHY / VIDEO TOURS

We offer professional photography to show off the best qualities of our properties. We also offer custom video tours of our properties that allow prospects to do a virtual walk through of the property. We also optimize our video tours to ensure maximum exposure and effectiveness. Professional photography and video tours make our properties stand out above our competition, which results in faster leasing times.