RESIDENT BENEFITS PACKAGE

The Marchant Property Management Resident Benefit Package was designed to provide protection and convenience to our tenants. This required package is an additional $35.00 per month (additional to rental amount)

Flexible Deposit Alternative

Every renter should have options. Whether you go deposit-free or pay a cash deposit, personalize your experience with our flexible move-in solution & customized payment plan.

Home Assist

We make your experience more convenient and comfortable. With our Home Assist program, we can coordinate in-home needs, like moving, housekeeping, furniture assembly, carpet cleaning and any resident responsibility.

Regular Maintenance Inspections

We schedule visits to check on the property to make sure you are doing okay and see if there is anything that may need attention. Our extensive inspection reduces future issues during your tenancy and lowers utility costs.

Vetted Vendors

We take pride in the relationships we have established with maintenance vendors. You can trust that anyone who enters your property has been vetted for quality service and professionalism.

Detailed Landlord References

One big challenge residents face when applying to rent is being able to document their residence history to qualify. During our maintenance checks, we document the condition of the property is being kept. We do this as a benefit to you to help with the application process at a future property.

Filter Subscription Program:

HVAC filters will be delivered to your home approximately every 90 days under the Filter Subscription Program. Tenant shall properly install the filter that is provided within two (2) days of receipt. Tenant hereby acknowledges that the filters will be dated and subject to inspection by Landlord upon reasonable notice to verify replacement has been timely made. If at any time Tenant is unable to properly or timely install a filter, Tenant shall immediately notify the Manager in writing. Tenant’s failure to properly and timely replace the filters is a material breach of this agreement and Manager shall be entitled to exercise all rights and remedies it has against Tenant and Tenant shall be liable to Landlord for all damages to the property or HVAC system caused by Tenant’s neglect or misuse.

Marchant Property Management Master Insurance Policy:

The Resident Benefits Package waives your obligation to the Renters Insurance requirement in your Lease Agreement through enrollment in our Master Policy. The tenant should consult an insurance professional to evaluate and determine personal insurance needs. Coverage limits are as follows:

Liability Limits - $100,000
Tenant Personal Contents - $10,000
Pet Damage - $1,000
Bed Bug Remediation - $500
Bacteria and Fungi Remediation - $1,000
Deductible - $250-$500
Other coverages may be included; see policy for details.

24-Hour Maintenance Coordination Services:

You can call in and speak to a live person or submit a maintenance request online at any time 365 days a year, 24 hours a day

Multiple Payment Options:

Pay free online via automatic withdrawal or one-time payment with a bank account or credit card. Pay at 100’s of payment centers near you, including WalMart.

Tenant Portal:

Access all your leasing documents, account balances, payment history, insurance data, pay rent and more at any time.

Home Buying Assistance

If you decide to purchase a home after renting with us, we will assist you in search and negotiation of terms on your new home with professional Buyers Agent representation through our Realtor partner(s).

Moving Concierge Program:

Marchant Property Management works to assist Residents in activating utilities, internet, cable and alarm services with one simple link rather than individualized requests to specific companies. Once you have signed your lease, you can activate your utilities by clicking this link https://utility-setup.com/marchant-pm.

Convenient Move In / Self Inspection:

New Residents will be able to complete a supplemental move-in report within 2 days of lease start using a provided service/inspection app. While Marchant Property Management performs detailed move-in inspections with photos and video prior to Resident occupancies, this unique feature affords Residents the opportunity to provide additional documentation.

Frequently Asked Questions:

Can I opt-out of the Resident Benefits Package?

No. Marchant Property Management is providing the Resident Benefits Package to all tenants. The included insurance coverage is under Marchant Property Management as a Master Policy and applied to each home under management. Tenants receive the benefits of the coverage without applications, credit checks, or billing.

What if I have my own Renters Insurance coverage?

The Resident Benefits Package will apply to all homes and tenants under the Marchant Property Management Policy. However, tenants do have the option to opt out of the Marchant Property Management Master Policy by providing the required insurance coverage and listing Marchant Property Management as an interested party. You may always carry any additional insurance coverage of your choosing.